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| Maintenance / Enhancement |
ExcelAsia IT Consulting has the specialized expertise necessary to perform high-quality software maintenance in a timely fashion.
Our Application Maintenance and Support Services provide relief from the asynchronous nature of supporting software. Our dedicated team of highly motivated debugging experts quickly relieves in-house developers of the burden of fixing software defects and ensuring interoperability with evolving standards.
Software maintenance in software engineering is the modification of a software product after delivery to correct faults, to improve performance or other attributes, or to adapt the product to a modified environment
We provide various maintenance services
- Corrective maintenance: Reactive modification of a software product performed after delivery to correct discovered problems.
- Adaptive maintenance: Modification of a software product performed after delivery to keep a software product usable in a changed or changing environment.
- Perfective maintenance: Modification of a software product after delivery to improve performance or maintainability.
- Preventive maintenance: Modification of a software product after delivery to detect and correct latent faults in the software product before they become effective faults.
Processes we have to define for your maintenance
- Transition: A controlled and coordinated sequence of activities during which a system is transferred progressively from you to us.
- Service Level Agreements (SLAs): and specialized (domain-specific) maintenance contracts
- Modification Request and Problem Report Help Desk: A problem-handling process we use to prioritize, document and route the requests we receive
- Modification Request acceptance/rejection: Modification request work over a certain size/effort/complexity we may reject and reroute to another developer.
Your Benefits
- Expertise guarantees service quality, namely the system runs smoothly
- Outsourcing of your routine software maintenance tasks offshore
- Effective resource allocation with emphasis on your core areas
- Reduced software maintenance costs
- Flexible staff augmentation at competitive costs
- Complete control over the software maintenance process through regular, transparent status updates
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