• Production Support and Maintenance
• Functional Enhancement and Configuration
• R3, My SAP development and roll out
• 24/7 Support including bug-fixes and patches
• Leveraging SAP Software Maintenance support to correct system errors
• Deploying SAP-internal tools to help in problem resolution
• Log, Track, Resolve and Close service requests to the customer's satisfaction
• Support for troubleshooting issues, handling user inquiries, and answering how-to questions
• Generic Software Services 

ExcelAsia's Support and Maintenance meets the client’s Application Support requirements 12 hours per day, five days a week. In addition, emergency Operational Support is available 24 hours a day. Software Support and Maintenance also ensures that the client receives the latest software support patches to enhance the services with the most recent SAP version.
As an added benefit for enterprise customers, ExcelAsia can also provides optional dedicated fulltime and on-call specialized teams to meet the client support requirements.
Our Application Management Services provides clients better flexibility, scalability and seamless integration options. The service model predictably extends application management services to incorporate and respond to business dynamics effectively.

Our AMS Benefits:

• Up to 30% reduction in overall support costs depending on the maturity of your current AMS model
• Shrinkage of incident volumes by 6-9% on a year-on-year basis
• Predictable cost model
• Seamless customer experience across service desk and application support
• Improved process efficiencies and compliance
• Effective and quick response to changing business dynamics
• 24/7 end-user support through multi-lingual service desk from a centralized location
• Integrated and co-ordinated IT services delivery for cycle time reduction and end-to-end issue resolution.

SAP Upgrade & Enhancement:
Enterprise applications such as SAP require constant customization and improvement to continually support changing business needs. We provide technical and functional expertise to ensure your upgrade has the maximum benefit to your organization.
Our business consultants and account managers will work closely with your end users to determine the exact enhancement needs. We then convert these needs to technical requirements and develop the most suitable setup solutions.
We fondly believe in employing a discipline approach based on proven System Development Life Cycle (SDLC). In doing so, we continually use best practices to ensure optimal and speedy enhancement to your application. On similar lines we undertake rigorous efforts in upgrading your applications. 
  
Benefits to you
We work very closely with business users to ensure effective requirement gathering so that the knowledge is used effectively to enhance user experience. Our resources have an in-depth understanding of SAP v4.7 & v5.0. This helps you maximize SAP functionality instead of undertaking expensive enhancements.

Our upgrades & enhancement services deliver the following benefits to you:

• Low-cost, high quality evaluation of your proposed project
• Detailed analysis of potential benefits of changes
• Tested upgraded tools that speed up the process
• SAP resources with unparalleled upgrade expertise
• Combined onshore and offshore resources to reduce overall upgrade cost while retaining quality service
• Expert training geared towards your needs
• Hosted implementation option for minimum disruption and immediate system availability

SAP Onshore and Offshore Delivery Model:

BASIS & Systems Management Services:
ExcelAsia's BASIS & Systems Management Services provide Remote System Management Expertise to support SAP systems, OS's and databases.
The services include:

• Handling of SAP Basis Configurations
• Module Configuration and Integration
• Software Installation
• Data Migration and System Interfaces
• Setting up of user profiles/authorization adhering to customer guidelines and controls
• Perform SAP Repair Functions
• Administration of SAP Peripherals and Printers
• Collection of SAP performance statistics for use by customer
• Implementing of changes to improve security
• Maintaining a knowledge database of list of problems and solutions
• Client Rollouts
• Transport Setup and Management
• Solaris, Aix & HP/UX system administration including performance tuning,trouble-shooting and applying of patches
• System Monitoring and Tuning
• Backup Management Services
• Oracle, DB/2 & Informix Database Administration
• Database Re-organisations

 ABAP Services:
ExcelAsia offers a host of ABAP services, based on its offshore development capabilities across all modules of SAP.
These services include:

• ABAP programming
• Enhancements to existing application modules
• Developing forms and layout sets
• Data Conversions
• Performance Analysis
• Development of Extensions and Customizations
• Development of reports, interfaces and scripts